FAQs

Welcome to The GG Vault! We know you have questions, and we’ve got answers. Buckle up, and let’s dive into the details!

What is The GG Vault™, and why does it sound like a secret lair?

The GG Vault™ is where we stash the coolest, quirkiest, and downright WTF-worthy gadgets you never knew you needed. Think of it as a treasure chest—except you don’t need a pirate map, just Wi-Fi and good taste.

Do you ship to my dimension? (a.k.a. where do you deliver?)

Yes! We deliver to the United States, Canada, United Kingdom, European Union, Australia, New Zealand, and the United Arab Emirates. Read our full Shipping Policy here.

How long will it take for my order to arrive?

On average, 6–12 business days, excluding 1–3 business days for order fulfillment. The shipping time countdown starts from the day you receive the dispatched email with your tracking code.

What’s your return policy? Can I send it back if it doesn’t spark joy?

If your new gadget doesn’t light up your life (literally or metaphorically), you have 30 days to return it for a full refund. Just make sure it’s in pristine condition and original packaging. Read our full Returns Policy here.

Do your gadgets come with instructions, or am I on my own?

Absolutely! Each gadget includes instruction manual. Also, you can find some instructions on every product page in our store. And if you’re still puzzled, our support team is standing by like helpful NPCs in your favorite RPG.

What’s the deal with your quirky collection names?

Great question, sharp-eyed shopper! Our collections are like themed parties for gadgets. The Circuit Breaker Collection is where tech-savvy marvels live. The Chaos Collection? Pure unpredictable genius. The Odditorium Collection brings the delightfully weird, and The Fun House Files Collection delivers joy in gadget form. Basically, each name is a clue to the kind of madness waiting inside—because who wants boring when you can have brilliant? Explore our delightfully unpredictable Collections here.

How do I contact your customer support? Do I have to use smoke signals?

No smoke signals required! Email us at support@ggvault.com, WhatsApp us at +353899519982, start a Live Chat on our website, or reach out on any of the social media platforms where we’re active. We promise to respond faster than you can say, “Take my money, already!”

Are your gadgets safe for kids, pets, or overly curious adults?

All our goods are rated for safe human use and come with appropriate certifications.

Do you offer discounts or sales? My wallet says hi.

Yes! Keep an eye on our site for flash sales, seasonal deals, and The GG Vault’s infamous “Vault Breach Promo Day.” Join The GG Wire™ newsletter for first dibs!

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay.

How do I track my order?

You’ll receive a dispatched email with a tracking link—click it for your gadget’s real-time shipping updates! We also have a tracking page on our site. You can access it here.

What happens if an item I want is out of stock?

No worries! Sign up for restock alerts on the product page, and we’ll ping you as soon as it’s back in the Vault.

Will I need to pay customs duties or taxes?

No. For the majority of the cases our prices include customs duties and taxes. However, depending on your country, additional duties or taxes may apply. Check with local authorities to avoid surprises.

Do your gadgets come with a warranty?

Many of our gadgets include a manufacturer’s warranty—check the product page for details. Alternatively, you can reach out to our Support Team, who will eagerly answer any of your questions.

Are your products environmentally friendly?

Some are! Look for the “Eco-Gadget” badge on product pages to shop sustainably.

Can I place a bulk order or buy gifts for my entire squad?

Absolutely! Contact us for special pricing and personalized options.

What do I do if my gadget isn’t working?

Don’t panic! Check the instructions and ensure it’s properly charged. Still no luck? Contact support—we’re here to help.

Still curious? Reach out! The Goggles Guy™ and the team are here to make your shopping experience as smooth as a meme slipping into the group chat.